For our Operations Management course, we were assigned to write a Wikipedia-style article in relation to the aspects of Operations Management. I have chosen to do mine on Total Quality Management, explaining what it is and what it entails. It is important to recognize that product and service quality are very important for the customers and the firm. I hope this will allow you to understand TQM's meaning and purpose.
To find out more about the Operations Management course, please refer to the website.